Effective Date: May 2026
Celestial Harvest LLC ("we", "us", "our") operates
allnaturals.shop (the "Site"). This
Privacy Policy explains what personal information we collect, how we use it,
who we share it with, and what rights you have over it. By using the Site you
agree to the practices described here.
1. Who We Are
Celestial Harvest LLC
2810 North Church St., Wilmington, Delaware 19802, United States
Email: info@allnaturals.shop
2. Information We Collect
Information you give us directly:
- Order information — your name, billing address, shipping
address, email address, and optional phone number when you place an order. - Account information — if you create an account, your
chosen username and password (stored in hashed form). - Communications — name, email, and the contents of any
message you send us via contact forms or email. - Marketing preferences — whether you opt in to receive
promotional emails from us.
Information collected automatically:
- Log data — IP address, browser type and version,
referring URL, pages visited, and time/date of your visit. - Cookies and similar technologies — see Section 7
below. - Analytics — aggregated, anonymised usage data via
Google Analytics (no personally identifiable information is sent to
Google).
Payment information:
We do not store your credit card number, CVV, or expiration
date on our servers. All payment processing is handled by
Stripe,
a PCI-DSS Level 1 certified payment processor. We receive only a transaction
confirmation and a masked representation of your card (e.g., last four
digits).
3. How We Use Your Information
- Fulfil and manage your orders — process payment,
arrange shipping, send order confirmations and tracking updates. - Customer support — respond to your questions,
complaints, or return requests. - Improve our Site and products — analyse anonymous usage
patterns to understand what works and what doesn't. - Marketing emails — if you opt in, we may email you
about new products, promotions, or wellness content. Every marketing email
includes a one-click unsubscribe link. - Legal compliance — retain records as required by
applicable law (e.g., tax records). - Fraud prevention and security — detect and prevent
fraudulent transactions or unauthorised access.
We do not use your personal information for automated decision-making or
profiling that produces legal or similarly significant effects.
4. Who We Share Your Information With
We do not sell, rent, or trade your personal information
to any third party for their marketing purposes — ever.
We share data only with the following categories of service providers, and
only to the extent necessary to fulfil your order or operate the Site:
- Payment processor — Stripe: receives your payment
details to process the transaction securely. - Shipping carriers (e.g., USPS, UPS, FedEx): receive
your name and delivery address to fulfil your shipment. - Email service provider: receives your email address to
deliver order confirmations and, if opted in, marketing messages. - Analytics — Google Analytics: receives anonymised
browsing data (no name, email, or order details). - Legal or regulatory authorities: if required by law,
court order, or to protect the safety of our customers or the public.
All service providers are contractually required to handle your data
securely and only for the purposes we specify.
5. Cookies & Tracking Technologies
We use the following types of cookies:
- Strictly necessary cookies — keep your shopping cart
active, maintain your session, and enable secure checkout. These cannot be
disabled without breaking the Site's core functions. - Analytics cookies (Google Analytics) — collect
anonymous data about how visitors navigate the Site (pages viewed, time
spent, referral source). No personally identifiable information is
included. - Preference cookies — remember settings such as language
or currency if applicable.
Most browsers let you block or delete cookies through their settings.
Disabling strictly necessary cookies will impair your ability to shop on the
Site. Disabling analytics cookies will not affect your shopping experience.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the
purposes for which it was collected:
- Order records — 7 years, as required by U.S. tax and
accounting regulations. - Account data — for as long as your account remains
active, plus 12 months after closure to resolve any disputes. - Marketing preferences — until you unsubscribe or
request deletion. - Support communications — 3 years from the date of your
last contact. - Analytics data — 14 months (Google Analytics default
retention setting).
7. Security
We protect your data using:
- SSL/TLS encryption (HTTPS) on every page of the Site.
- Secure, access-controlled hosting infrastructure.
- Regular software updates and security patches.
- Restricted internal access — only personnel who need your data to
perform their job can access it.
No method of internet transmission or electronic storage is 100% secure.
We take commercially reasonable precautions but cannot guarantee absolute
security. If you suspect your account has been compromised, contact us
immediately at
info@allnaturals.shop.
8. Your Rights & Choices
Depending on where you live, you may have the following rights regarding
your personal information. To exercise any of them, email us at
info@allnaturals.shop with the
subject line "Privacy Request."
- Access — request a copy of the personal data we hold
about you. - Correction — ask us to correct inaccurate or incomplete
data. - Deletion — request that we delete your personal data,
subject to our legal retention obligations. - Opt-out of marketing — unsubscribe from promotional
emails at any time using the link in any email, or by contacting us
directly. - Data portability — receive your data in a
machine-readable format (where technically feasible). - Withdraw consent — where processing is based on your
consent, you may withdraw it at any time without affecting the lawfulness
of prior processing.
We will respond to all verifiable requests within 30 days. We may need to
verify your identity before processing a request.
9. California Residents — CCPA Rights
If you are a California resident, the California Consumer Privacy Act
(CCPA) grants you additional rights:
- Right to Know — request details about the categories
of personal information we have collected about you and how it is used. - Right to Delete — request deletion of your personal
information, subject to certain exceptions. - Right to Non-Discrimination — we will not discriminate
against you for exercising any CCPA right. - Do Not Sell My Personal Information — we do not sell
personal information. No opt-out action is required.
To submit a CCPA request, email
info@allnaturals.shop with subject
"CCPA Request."
10. International Visitors
Our Site is operated from the United States. If you access it from outside
the U.S. — including from the European Economic Area (EEA) — your information
will be transferred to and processed in the U.S. By using the Site you consent
to this transfer.
If you are located in the EEA or the UK, you have rights under the General
Data Protection Regulation (GDPR) or UK GDPR, including the right to lodge a
complaint with your local supervisory authority. Our lawful bases for
processing are: performance of a contract (order fulfilment), legal obligation
(tax records), legitimate interests (fraud prevention, analytics), and consent
(marketing emails).
11. Children's Privacy
Our Site is intended for adults aged 18 and older. We do not knowingly
collect personal information from anyone under the age of 18. If you believe
a minor has submitted personal information to us, please contact us at
info@allnaturals.shop and we will
delete it promptly.
12. Third-Party Links
Our Site may contain links to third-party websites such as our social media
profiles (Facebook, Instagram) or partner sites. This Privacy Policy does not
apply to those sites. We encourage you to read the privacy policies of any
third-party site you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will
revise the Effective Date at the top of this page. For significant changes
we will make reasonable efforts to notify you (e.g., via email or a
prominent notice on the Site). Continued use of the Site after the updated
policy is posted constitutes your acceptance of the changes.
14. Contact Us
For any privacy questions, requests, or complaints:
- Email: info@allnaturals.shop
- Mail: Celestial Harvest LLC, 2810 North Church St.,
Wilmington, Delaware 19802, United States - Web: https://allnaturals.shop/contact
